Our Privacy Policy
This Privacy Policy, provided by Afrika Panthera Safaris, details the information we collect, how we gather it, and how we use and protect it.
Your Personal Information
As a travel company, we collect non-public, personal information directly from our clients, individuals included in their bookings, or their authorized agents.
What we define as 'personal information': Any data unique to an individual, which may include:
- Name and contact details.
- Travel preferences.
- Special needs, disabilities, or dietary requirements.
- Any information you or your agent provides to us, including details about other persons on your booking.
How we collect it: Your personal information is collected when you:
- Request information from us.
- Contact us (or when we contact you).
- Make a booking.
Your Responsibility: You are responsible for ensuring that all other members of your travel party are aware of and consent to the terms of this Policy, and that you are authorized to act on their behalf in all dealings with us.
Accuracy: We will take reasonable steps to update your information to ensure it remains current, accurate, and complete.
Our Use and Disclosure of Your Personal Information
Service Provision: We use your personal information to provide you with our services, including booking your flights, holidays, insurance, and other related services.
International Processing: To facilitate your travel, it may be necessary for us to disclose and process your information outside of the Republic of Uganda.
Mandatory Disclosure for Travel: Government authorities at your point(s) of departure and/or destination may mandate the disclosure of your personal information for purposes such as immigration, border control, security, and anti-terrorism. These requirements vary by destination, and you are advised to check them. Even when not mandatory, we may disclose your information if we deem it appropriate to assist you.
Our Commitment to Disclosure: If we receive your personal information, we will only use it for the purposes described at the point of collection.
We will not sell, license, transmit, or disclose this information outside of Afrika Panthera Safaris unless one of the following conditions applies:
- You explicitly authorize the disclosure.
- Our service providers or agents must perform services on our behalf.
- It is required to provide our services to you (including contacting you when necessary).
- It is shared with entities that perform marketing services for us or with whom we have joint marketing agreements.
- It is necessary for other business purposes, including (but not limited to):
- Customer care and service quality.
- Business management and operations.
- Risk assessment and security.
- Fraud and crime prevention/detection.
- Monitoring, research, and analysis.
- Marketing, tracking customer purchasing trends.
- Dispute resolution, credit checking, and debt collection.
- We are otherwise required or permitted to do so by law.
Direct Marketing
- Promotional Material: We may occasionally contact you with details of offers, services, brochures, new products, events, or competitions.
- Electronic Communications: By making a booking through our websites, you are assumed to agree to receive electronic communications from us.
- Third-Party Marketing: You may specify your preference regarding receiving direct marketing material from third parties.
- Opting Out: If you do not wish to receive such information or would like to change your preferences, please get in touch with us. We respect your privacy choices.
Email Communications
We welcome your questions and comments sent to the mailboxes listed on our website. We will share your messages internally with the staff best equipped to address your concerns. We will retain a copy of your message until your concerns have been addressed, after which we may archive it for a certain period or discard it when no longer needed.